FAQs

• I wonder how long the warranty is?

  All floor lamp come with a one-year quality guarantee to ensure that our valued clients are completely satisfied.

• How is this product shipped?

  Amazon's FBA shipping service is used to ship the items. The delivery time is normally between 3 and 7 business days

• How can I go about returning a product?

  1. Please reach out to JOOFO customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
  2. JOOFO support will share the corresponding return address with you within 24 working hours.
  3. For the refund to be processed in a timely manner, please be sure to send a return notification to JOOFO with the following information:
  
  -Name of the courier
  -Tracking number